1. Data collection
We collect and process personal data when you contact us through our website forms, by email or through other communication channels, and when you enquire about, book or take part in our services.
When you visit our website, certain technical data may be collected automatically, such as your IP address, browser type, device information and pages visited. This information is used to improve website performance and user experience and does not normally allow us to identify you directly.
2. Use of data and sharing with third parties
Personal data provided to us is processed in a lawful, fair and transparent manner and is used only for specified, explicit and legitimate purposes. This includes responding to enquiries, arranging courses, accommodation, visa support, and communicating with students, parents, agents and partners.
Where necessary, personal data may be shared with trusted third parties involved in delivering our services, including:
- accommodation providers (host families, residence and hotels)
- transport providers and activity organisers
- education agents
- professional service providers (such as accountants)
- relevant authorities where required by law
All such parties are required to process personal data securely and in accordance with applicable data protection legislation.
We may also use your contact details to inform you about similar courses or services offered by International House Malta where this is permitted by law. You may opt out of such communication at any time by contacting us at gdpr@ihmalta.com.
3. Consent and revocation
Where processing is based on your consent, you have the right to withdraw your consent at any time.
Please note that certain data must be retained where required for legal, accounting or regulatory purposes.
4. Storage period
Personal data is stored only for as long as necessary for the purposes for which it was collected.
Where required by law, certain data (such as financial records) may be retained for longer periods, typically up to 10 years in accordance with applicable tax and accounting regulations.
5. Customer account
Where a customer account is created, we store the information necessary to manage bookings and provide our services. You may request closure of your account at any time.
6. Use of Cookies
6.1 Cookies
We use cookies to improve the functionality of our website, personalise content and analyse how our website is used.
Cookies may be session-based or persistent and are stored on your device for a limited period.
You can manage or disable cookies through your browser settings. Please note that some features of the website may not function correctly if cookies are disabled.
6.2 Google Analytics
We use Google Analytics to analyse website usage and improve our services. This helps us understand how users interact with our website and improve user experience.
Data collected through Google Analytics may be processed outside the European Economic Area. Where this occurs, appropriate safeguards are applied in accordance with GDPR.
You can opt out of Google Analytics through your browser settings or by using tools provided by Google.
7. Newsletter
If you subscribe to our newsletter, we will use your name and email address to send you information about our courses and services.
You can withdraw your consent at any time by using the unsubscribe link included in our emails or by contacting us directly.
8. Your Rights
You have the right to:
- request access to your personal data
- request correction of inaccurate data
- request deletion where applicable
- restrict or object to processing
- request data portability where applicable
- withdraw consent where processing is based on consent
Requests are handled in line with GDPR timeframes.
9. Contact
If you have any questions about how we process personal data, you can contact us:
International House Malta
Email: gdpr@ihmalta.com
Tel: (+356) 2138 4139
Address: Triq id-Dragunara, St Julian’s, STJ 3141, Malta